For any information, question or complaint, the customer can apply from Monday to Friday, 9
h at 5 pm at the Customer Relations department of the company:
ABO FACTORY SAS – Customer Service
210 chemin des Valladets
Tel: +339 77 55 43 06
RIGHT TO RETRACT
The customer has a maximum of fourteen days from delivery to inform ABO FACTORY SAS of
his desire to retract, without having to justify reasons. The customer then has access to
fourteen days to return the product, the costs of return being at his expense. To exercise this right
withdrawal, the customer must notify ABO FACTORY SAS of its decision to retract by means of a
unambiguous declaration or the withdrawal form available at the following address: http://www.abo-factory.com/pdf/retractation.pdf, or available at any time by email or telephone to the Service Customers of the company (contact details above). The customer may notify ABO FACTORY SAS of his decision to cancel by email to the following address firstname.lastname@example.org or by mail (contact details above).
However, products returned incomplete or damaged are not returned.
The customer is then refunded the full payment received by ABO FACTORY SAS within fourteen days from the date on which
ABO FACTORY SAS will be informed of the customer’s decision to exercise the right of withdrawal. ABO FACTORY SAS deferred the refund until ABO FACTORY SAS received the product or the customer provided proof of shipment of the product, whichever is the earlier. The refund will be made by the same means of payment as for the purchase, or, with the agreement of the customer, by any other means without additional costs to his load.
LEGAL GUARANTEES AND CONDITIONS OF RETURN
Abo Factory applies the provisions of the legal warranty of conformity of the product to the contract in
the conditions of article L211-4 and following of the code of consumption. In order to assert his
rights under the legal guarantee of conformity or against the hidden defects of the thing sold),
the customer must address his claim to Abo Factory, 210 Chemin des Valladets, 13510 Eguilles. The customer has a period of two (2) years from the delivery of the product to act. The
customer may choose between repair or replacement of the product, subject to the conditions of
cost provided for by Article L217-9 of the Consumer Code. The customer is exempt from reporting the
proof of the lack of conformity of the product during the twenty-four (24) months following the
delivery of the product.
Article L.217-4 of the Consumer Code: “The seller delivers a good in accordance with the contract and
responds to the lack of conformity existing at the time of delivery. It also responds to defects in
conformity resulting from the packaging, the assembly instructions or the installation when the latter
was charged to it by the contract or was carried out under its responsibility. ”
Article L. 217-5 of the Consumer Code: “The property conforms to the contract:
1 ° If it is fit for the customary use of a similar good and, where applicable:
– if it corresponds to the description given by the seller and has the qualities that he has
presented to the buyer as a sample or model.
– if it has the qualities that a buyer can legitimately expect given the declarations
made by the seller, the producer or his representative, in particular in the
advertising or labeling.
2 ° Or if it has the characteristics defined by mutual agreement by the parties, or is suitable for
any special use sought by the buyer, made known to the seller and that the latter has
Article L217-9 of the Consumer Code: “In case of lack of conformity, the buyer chooses
between repair and replacement of the good. However, the seller may not proceed according to the
choice of the buyer if this choice entails a cost that is manifestly disproportionate to the other
modality, taking into account the value of the property or the extent of the defect. He is then obliged to
proceeding, except impossibility, according to the modality not chosen by the buyer.
Article L. 217-12 of the Consumer Code: “The action resulting from the lack of conformity is pronounced by two years from the delivery of the goods. The customer may also decide to put
the guarantee against hidden defects within the meaning of Article 1641 et seq. of the Civil Code.
In this case, the customer can choose between the resolution of the sale or a reduction of the price
in accordance with Article 1644 of the Civil Code. ”
Article 1641 of the Civil Code: “The seller is bound by the guarantee due to the hidden defects of the
sold which makes it unsuitable for the use to which